1. Who We Are
Linden Wellness Media Ltd (trading as The Linden Review), NZBN 9429049875123, 14 Linden Grove, Auckland 1010, New Zealand ("we", "us", "our") operates the website at https://flourishenergy.shop/. We are the data controller for personal information collected through this website.
Contact for privacy matters: info@flourishenergy.shop
2. What Information We Collect
We collect the following categories of personal information:
- Order information: full name, telephone number, delivery address (collected when you place an order).
- Contact form submissions: name, email address, message content.
- Technical data: IP address, browser type, operating system, pages visited, time and date of visit, referral URL - collected automatically via server logs and analytics tools.
- Cookie data: see our Cookie Policy for full details.
We do not collect sensitive personal information such as health data, financial card details (payments are processed by third-party providers), or information about persons under 18.
3. How We Use Your Information
We use your personal information for the following purposes and on the following legal bases:
- Processing and fulfilling your order - contractual necessity (NZ Privacy Act 2020 Information Privacy Principle 1; GDPR Art. 6(1)(b)).
- Responding to contact form enquiries - legitimate interest in customer communication (GDPR Art. 6(1)(f)).
- Improving our website - legitimate interest in operating and improving our services (GDPR Art. 6(1)(f)).
- Analytics and advertising measurement - only with your consent via our cookie banner (GDPR Art. 6(1)(a)).
- Legal compliance - compliance with applicable laws (GDPR Art. 6(1)(c)).
4. Google Services
We use the following Google services on this website, subject to your cookie consent choices:
- Google Ads and Remarketing: used for advertising measurement and remarketing. Google may use cookies such as _gcl_au to measure ad conversions. We implement Google Consent Mode v2 - advertising cookies are only set if you accept them via our cookie banner.
- Google Analytics: used to analyse website traffic using cookies _ga and _gid. Analytics cookies are only set with your consent.
- Google Maps: our contact page embeds a Google Maps frame to display our location. By loading the map, Google may collect your IP address. No API key is used. If you prefer not to load the map, please use the address details provided instead.
- Google Fonts: font files are loaded from Google's servers, which may involve transmission of your IP address to Google.
Google's privacy policy is available at policies.google.com/privacy.
5. Data Sharing and International Transfers
We do not sell your personal information. We may share it with:
- Delivery and fulfilment providers in New Zealand - for the purpose of fulfilling your order.
- Google LLC (United States) - for analytics and advertising services, subject to Google's standard contractual clauses and your consent.
- Legal authorities - where required by law or to protect our legal rights.
Where personal information is transferred outside New Zealand, we take steps to ensure appropriate safeguards are in place in accordance with the NZ Privacy Act 2020 and applicable international transfer mechanisms.
6. Data Retention
We retain personal information only for as long as necessary for the purpose it was collected:
- Order records: 7 years (for tax and legal compliance).
- Contact form submissions: 12 months from date of submission.
- Analytics data: as per Google Analytics retention settings (default 26 months).
- Cookie consent records: 12 months.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information (subject to legal retention obligations).
- Withdraw consent for cookie-based processing at any time via our cookie banner.
- Object to processing based on our legitimate interests.
- Lodge a complaint with the Office of the Privacy Commissioner (OPC) if you believe your privacy rights have been breached.
To exercise any of these rights, contact us at info@flourishenergy.shop. We will respond within 20 working days in accordance with the NZ Privacy Act 2020.
8. Supervisory Authority - OPC
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Office of the Privacy Commissioner (OPC), the New Zealand data protection supervisory authority.
Office of the Privacy Commissioner
PO Box 10094, Wellington 6143, New Zealand
Website: privacy.org.nz
Phone: 0800 803 909
9. Cookies
We use cookies on this website. For full details, see our Cookie Policy. You can manage your cookie preferences at any time using our cookie settings panel.
10. Security
This website is served over HTTPS. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or disclosure. No internet transmission is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of this website after changes constitutes acceptance of the updated policy.
12. Contact
For all privacy enquiries: info@flourishenergy.shop
Linden Wellness Media Ltd, 14 Linden Grove, Auckland 1010, New Zealand.